Best Price Moving & Storage

We had an awful moving experience with Best Price Moving & Storage.
They're very communicative during the up front process (courting you to choose them). When moving day came (and they had received all the monetary deposits), communication ceased.
Delivery at our new address: 4 hours late. Driver called and said that he and his team slept in. Funny thing is, he called just before 8am, the scheduled time. Said they'd be a little late. Didn't arrive until noon. He said their hotel was 20 minutes away. By the look and smell of them, they didn't take those 4 long hours to shower and prepare for the day. And the "team"; ..it was the driver and one other gentleman. Very short-staffed for such a large move.We ended having to help them unpack and move many items.
Once they finally arrived and began unpacking, they noticed that the truck was ill-packed; most noticeably, our TV (that was packed in it's original packaging) was strapped sideways to the load. We had an unbelievable amount of damage. Entire boxes of glassware/china were demolished. The delivery driver asked us, "did you tip the packing team?" thinking that we mustn't have because so many items were broken. Unbelievable. And yes, we did tip the packers.
Calls and emails to their office team went unanswered. They deferred all responsibility. Absolutely awful experience.
Out of all the damage, we're receiving $120. Slap in the face. Never again.

Service cost: $3500

They were great from start to finish. No hidden costs, they did everything that they said that they would do, they were friendly, efficient, helpful and professional. It was difficult to choose a moving company to move stuff from one place to another in such a hush hush. So basically, you have to go on recommendations and I would definitely recommend these movers. I was a bit worried because we were moving with a family of five with really small kids but it was actually really smooth and trouble free thanks to this company. Thanks!

Move size: 3 Bedroom Home Service cost: $6328

It has taken me a while to write this review but I must say that I was more than happy with the service I received from these movers. From start to finish they were amazing. They made sure nothing was left behind. When we eventually got the keys for the new house they were there before me and unloaded everything with care making sure that no mess was trodden into the house as it had started raining. They took certain items round to the garage for me as instructed. They were so thoughtful and I would highly recommend them.

Move size: 4 Bedroom Home Service cost: $9584

Best Price Moving & Storage was booked via Gold Standard Relocation (GSR) on December 24th. I was told by GSR that Best Price would 1) make a 2nd delivery at a storage unit a few miles from my new house and 2) would not charge me any additional fees for unloading at my house, given that I live on a quiet residential street where large moving trucks are allowed. On January 15th, I was told by Best Price they would not make a 2nd stop! Best Price picked up my goods Wednesday, January 16th as planned.

On Friday, January 18th, Best Price contacted me and said they MIGHT have to charge me another $400 upon delivery if their truck could not access the house. I said there will be no issues with the truck parking in front of our house and large moving trucks can access our street from several directions. I called Gold Standard and was assured if the truck can park in front of the house, then there should not be any additional charges. At this point I did NOT agree to the extra charges with Best Price, and continued to state there would be no issues accessing the house as it's on a wide, residential street.

On Saturday, January 19th, the movers and stated they HAD to move my belongings into a smaller truck, without even seeing the street. Then later, they said there was a 'no trucks' sign and their original truck would not fit. This is false, I have photos of our house, and the sign directly in front of it, there are no signs about "No Trucks" anywhere on our street.

Furthermore, many large moving trucks have used this exact street before, so this was not an issue any other mover ever had. They simply wanted more money and even tried to send us a photo showing a 'no trucks' sign; but this sign is nowhere to be found on our street. In fact it's several streets away and a large moving van could easily access our street.

Also, they said if we didn't pay the extra $400, they would start charging us $100 per hour for a 'waiting fee' until we agreed to pay them. This is extortion! To top it off, they damaged my desk and dresser, the latter is nearly unusable now. NEVER USE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $2199

I trusted Charter Van Line to help us move from different state. They hired a 3rd company and they lost of boxes and charged us extra during the delivery. I called for a month daily- Charter Van Line did not help me get my missing boxes back or reimbursed me for the extra charge caused by the 3rd party. This was the worst decision we made when we decide to let Charter van line help us. The worst company and I would never hire them again for my future move. Constant calls to them and at the end they told me file a complaint. Seriously!? To this day, I have not received a call or an email with an apology or offer of an reimbursement. The worst COMPANY EVER! Do not use them.

Move size: 3 Bedroom Home Service cost: $3750